Preparing your next cruise…
Preparing your next cruise…
Understanding our refund and cancellation policies
Last Updated: February 9, 2026
ZapCruise understands that plans can change. This Refund Policy outlines the terms and conditions for cancellations and refunds. Please note that refund policies may vary depending on the cruise line, booking type, and timing of cancellation.
Cancellations made 90 days or more before the departure date may be eligible for a full refund, minus any non-refundable fees or deposits specified at the time of booking.
Cancellations made between 30-89 days before departure may receive a partial refund, typically 50-75% of the booking amount, depending on the cruise line's policy.
Cancellations made less than 30 days before departure typically receive no refund, except in cases of documented emergencies or as required by law. Some bookings may be transferable.
Some bookings are marked as 'non-refundable' at the time of purchase. These bookings typically offer lower prices but do not qualify for refunds. Please review your booking confirmation carefully.
Please note that processing times may vary depending on your payment provider.
In certain circumstances, exceptions to our standard refund policy may apply:
Cancellation fees may apply depending on the timing and terms of your booking. These fees help cover administrative costs and may vary by cruise line. Any applicable fees will be clearly disclosed at the time of booking.
We strongly recommend purchasing travel insurance to protect your investment. Travel insurance may cover cancellations, medical emergencies, and other unforeseen circumstances. Please review insurance policy terms carefully, as coverage varies by provider.
To request a refund or cancellation:
If you believe your refund request was incorrectly denied, you may appeal by contacting our customer service team with additional documentation or information. We will review your case and respond within 5-7 business days.
For questions about refunds or cancellations, please contact us:
Email: support@zapcruise.com
Phone: +1 (234) 567-890
Hours: Monday - Friday: 9:00 AM - 6:00 PM
